Measuring Outcomes Only Can Be Deadly

The traditional outcomes of revenue, profitability, and cash are the ultimate measures of a successful business.  When you graph them out over time, as you move from left to right, they should be moving up.  If they aren’t, you need to be concerned. If they are...

It Seems So Obvious

Setting Expectations. But let’s face it, quite often we don’t do this or if we do, we don’t do it so well. We can’t just tell people what they should be doing (the traditional job description and review process). We have to tell them how them...