In-Synk Blog

This blog is all about my latest insights into growth, strategy, and execution.

Are You Running Your Business or Is Your Strategic Planning System Running You?

Are You Running Your Business? - Michael Synk - #GetInSynk

I’ve noticed something about those strategy do-it-yourselfers. You know, the ones running their companies with either the One Page Strategic Plan or the Traction/EOS system.

It seems that many of them are really focused on making the system work. So much so, the focus becomes the absolutely correct use of the system. Either system; it doesn’t matter. They focus on the wrong thing instead of the actions and outcomes it should be driving them towards. These DIYers abdicate running and leading the company preferring to concentrate on using the system correctly.

Leaders have stopped leading, therefore leadership is missing.

Don’t get me wrong, as a Gazelles Rock-Habits guy, I love the One Page Strategic Plan, and I’m coming to appreciate the Traction/EOS system as well. I welcome what they can accomplish for you. It aligns your team, creates direction, establishes accountability, and gives context for success.

But, whatever your system, it doesn’t replace leadership and decision making. It’s only a tool, a great tool, but a tool nonetheless. You still have to lead your team, and make great decisions. That never goes away if you want to scale up.

So, ask yourself if you’re running your business or is your strategic planning system calling the shots.

  • Click here (http://in-synk.youcanbook.me/) to set up a discovery meeting (no fee) to determine how “Scaling Up” coaching could help you lead your company better using either of these systems.
  • Learn here (http://in-synk.com/offerings/) more about the ways I coach owners/entrepreneurs/CEOs to Scale Up.
  • Click here (http://rocknsand.com) to learn about my book and streaming video Rock & Sand.

Why Didn’t I See This?

Why Didn't I See This? - Michael Synk - #GetInSynk - In-Synk Coaching

“Why didn’t I see this?” That question comes up a lot while I’m coaching. More often than you probably imagine. Usually, it’s after I ask a question or point out something for clarification.

I’m not a genius. Although, I do think I’m pretty smart and experienced at this strategy thing. Certainly, being the outside set of eyes looking at your business has it’s advantages. My clients are often caught up in the weeds.

A fresh set of eyes, trained and experienced to look at specific data, often sees signs clients miss. It’s that I’m both looking at the data differently as well as looking at different data. By data, I don’t mean the financials either. I mean the evidence of all the things going on and how it all fits together or not. Usually, I’m asking for more data. Most of the time, I’m looking about what’s going on more than the client is.

Your strategic operating system is also important. Whether it be the One Page Plan and the Rockefeller Habits or the Traction/EOS system (or some facsimile thereof), it should be pushing this wide ranging data to you so you can see it. Often, those using these systems, especially the do-it-yourself-ers, aren’t getting the strategic operating system to feed them the data. It’s important that you are seeing the right data. You not only want the right data, but you want it delivered in a meaningful way.

As you know, I’m a Gazelles/Rockefeller Habits guy, and it pains me to know that the RockHabits DIYers have this problem just as often as the Traction/EOS DIYers.

Get your strategic operating/organizing system feeding you the right data in a meaningful way.

A fresh set of trained eyes, experienced in working with the right day can help you see the way to growth.

  • Click here (http://in-synk.youcanbook.me/) to set up a discovery meeting (no fee) to determine how I can help you maximize your Strategic Operating/Organizing System so “Scaling Up” is easier.
  • Learn here (http://in-synk.com/offerings/) more about the ways I coach owners, entrepreneurs, and CEOs to Scale Up.
  • Click here (http://rocknsand.com) to learn about my book and streaming video Rock & Sand.

“Scaling Up” for Leaders Who Like to Get Their Hands Dirty

Scaling Up is for Leaders Who Like to Be Hands-On and Get Their Hands Dirty - In-Synk Coaching

Leaders have different ways to lead. Some like to give instructions and lead from a distance. Others enjoy an active roll.

Coaching can help different kinds of leaders, but know one thing.

“Scaling Up” coaching is not for the leader who wants to remain distant and lead from afar; it’s for the leaders who like getting their hands dirty while they lead.

These leaders who will benefit most from “Scaling Up” are those who want to be involved in the process of building their enterprises. They are the ones who will be getting everyone else in the organization involved at the same time.

These leaderss are the ones who want to understand the processes within their companies that drive success. They want everyone to be aligned around them and help determine them.

They are the ones who want to be aware of the successes their teammates are producing. These leaders want to know the challenges their teams are struggling with, so they can help them do more. They’re there to help them get unstuck.

They are the ones who are curious about their customers, their employees, their technologies, their marketplaces, and so many other things and want to continuously learn and improve both themselves and their teams.

So are you ready to get your hands dirty and Scale Up your business?

 

Why Are We Afraid of Discipline?

Why Are We Afraid of Discipline? - Michael Synk - #GetInSynk - In-Synk Coacking

Let’s face a fact; as entrepreneurs, we are all afraid of discipline. The kind that gets us these days isn’t the “this is going to hurt me more than it hurts you” sort of discipline meted out by our parents and teachers and bosses. I’m talking about the discipline of routine that makes sure we get things done.

Let’s take this out of the business environment for a moment first and talk about swimming.

Swimming is the main thing I do to stay in shape and keep my weight down. Once I get in the pool, I love it. I was born to swim. I’m a fish. Knowing the discipline of a regular swim workout is good for me, I have to admit that I feel better and have more energy when I swim regularly and often. You probably have some sort of exercise that works for you like swimming does for me.

Yet, at the same time, I hate being disciplined about getting up in the morning and knocking out my swim workout. I’ll delay it, postpone it, do something else. Regularly, I’ll decide I’ve done good with it and don’t need to do it for a few days. It’s like I’ve got this licked and don’t need it anymore.

Take that picture, and apply it to your work as an entrepreneur. Do you act the same way about key activities you need to be doing to lead your business?

For example, I have a number of clients who struggle with maintaining the discipline of weekly and daily meeting rhythms. They know, intuitively and by practice, that this discipline improves their personal performance and their company’s performance dramatically. But, they still find excuses to let it fall by the wayside. “It hinders my creativity” –wrongo bongo. It enhances creativity and collaboration. “I already meet with everybody individually so I don’t have to…” –wrongo bongo again. It eliminates the need for those meetings and frees up time for other creative activity. “I already know about what we need to focus on” –again wrongo bongo. The problems and opportunities come faster to you so you can creatively and collaboratively act on them sooner and more effectively.

This example applies to so many other disciplines that will make you better and greater. Yet, we avoid them.

When we accept that a particular discipline is good for us, we have to take the “Nike” attitude toward it. “Just Do It.” Discipline will make us and our teams better.

Which reminds me, I bailed on my swim workout this morning for a pretty stupid reason. Talked my way out of it.  So, I will be getting back to the pool this afternoon. It’s good to get back on track.

Consultant or Coach?

Coach or Consultant? Who Do You Need? - Michael Synk - In-Synk Coaching - #GetInSynk

Consultant or coach? That’s an important question to consider. Whether you are facing an obstacle, attacking an opportunity, or creating alignment to drive growth, you need to think. Maybe you don’t need either.

A consultant fishes. A coach teaches you how to fish.

Simple cliche that captures most of what I’m trying to convey.

1–If you are attacking an obstacle or an opportunity, that has to be addressed and addressed right, and you realize that you and your team don’t remotely have the ability to execute on it, then you need a consultant. A good consultant knows the territory. He can come right in and do it for you and do it right, especially if it’s urgent.

2–If you are attacking an obstacle or an opportunity, that has to be addressed and addressed right, and you feel you have talented people (although they may lack knowledge or experience, or they appear to be stuck in the weeds on it) who can get it done, then you need a coach. A good coach knows the territory, has the ability to teach, can facilitate the dialogue that will sort out your plan of attack for your team, and can hold people accountable to doing it. Coaches work well in both urgent and non-urgent, yet important, situations.

3–If you need help prioritizing, planning, motivating, or staying on track, you could probably use a coach as well. Again, a good coach can teach, facilitate the process of making good decisions, and hold the team accountable for long term growth.

With #1 you get it done and get it done right, but you give up control. It can also become expensive. The ROI is usually good but limited to the obstacle/opportunity at hand.

With #2 and #3, it gets done and gets done right. You are involved in the process. Everyone involved becomes better leaders and teammates. You gain control instead of losing it (at least that’s how it works when I’m your coach).

While coaching is perceived to be expensive, it’s usually less expensive than alternatives, and the ROI goes well beyond the benefit of addressing the obstacle/opportunity at hand.

As a coach, I handle #2 (address obstacles/opportunities) and #3 (prioritize, facilitate, and hold teams accountable for long term growth).

So, do you need a consultant or a coach?

Click here (http://in-synk.youcanbook.me/) to set up a discovery meeting (no fee) to determine how my coaching would help you move forward.

Click here (http://in-synk.com/offerings/) to learn more about the ways I coach owners/entrepreneurs/CEOs.

What’s Up with Wells Fargo and United Airlines and Their Core Values?

Two Core Values Questions to Avoid Crisis - Michael Synk - #GetInSynk

We’ve all observed the events of the recent past at both Wells Fargo and United Airlines. I’ve been trying to decipher the facts from the attacks while attempting to make sense of what seems to be core values gone awry. Shareholders, analysts, media, and the general public have been taking pot shots at both companies. No wonder as they appear to lack any customer-centric core values and have ONLY what seems to be reverence for the almighty dollar.

At Wells Fargo, millions of fake accounts were opened to meet sales quotas, accruing service charges from customers who were unaware they had these fake accounts opened in their names.

We have all seen the video of the United Airline’s customer being dragged off the plane after refusing to give up his seat.

Two questions come to mind that should guide you on what to do within your own company. Consider these questions to make sure your core values are lived each and every day, fully and correctly.

  • Who is responsible for making sure your company lives and breathes your company’s core values? In all organizations, that person is the head of the company. He needs to live them, communicate them, make sure methods and practices align with them, and then reward those who live them, therefore he also needs to punish those who violate them. There is no way around this. Core values start at the top, and the shareholders of Wells Fargo seem to agree. They hammered the board in last week’s shareholder meeting and support votes, which you can read all about here. If the leader of your organization doesn’t live your company’s core values, then those values simply don’t exist.

 

  • Do your business processes, methods, and practices make it easy for your team to live the core values? Apparently not at United Airlines. I know a number of people who work for the airline. They are great, loving, caring individuals who do their jobs well. I’ll bet most United Airlines personnel try hard to live the core values of the company. Knowing the procedures the staff was expected to follow in this highly publicized situation, the question must be asked. Would it have been easy for any of them to do something different than what ended up happening? It appears that there was no alignment between their core values and this particular company process. Processes and people have to be aligned with core values. The key word in that phrase is “and.”  At least it appears that the CEO, after initially bungling things, is taking firm actions to create alignment between the people AND processes and the airline’s core values.

If you are the leader of your organization, and you ask yourself those two questions regularly, you should do okay with these things. If not, then you should expect trouble.

Help with defining your core values, communicating them, and making sure they live within your organization is available. A Gazelles coach like myself is a good resource for accomplishing these tasks, and it’s an integral part of creating an effective strategic plan. It’s something I help my clients with all the time. Be happy to help.

Run Hard, Finish Strong, No Fear

Run Hard, Finish Strong, No Fear - Michael Synk - #GetInSynk

Five years ago, when I coached the Central High School cross country team, I used this mantra/chant, “Run Hard, Finish Strong, No Fear.” We did a give out/give back cheer at the beginning of each practice and before every race. I would say “run” and the team would yell “hard.” I would say “finish”, they would yell “strong.” I would finally say “no”, and they would yell “fear.”

RUN – HARD

FINISH – STRONG

NO – FEAR

It worked well to get the team focused for the day and for the race at hand. We went undefeated in the regular season. The team won the league championship. We only missed winning the city championship by 3 points, a score so close that for a few agonizing minutes White Station thought they had lost to us.

I believe this is a good mantra for entrepreneurs and business owners, too, especially the third part, “no fear.” Let me explain.

Run Hard. Okay, maybe it should be “work hard”, but leading a business always feels like you are running, so either works. Work hard on the important parts of the business that are important. New initiatives that create growth, customer and new product development, building on the strengths of the organization are important. Make sure everyone else is working on those important things, too.

Finish Strong. Every initiative, project, and effort gets bogged down at some point or other. You’ve got to bring them home strong. Finish them up, and pull them together so they will make a difference, motivate others, and move the company forward.

No Fear. This is the tough one. Fear can be paralyzing. We all have fears and entrepreneurs/owners usually feel the pressure of them very strongly. Face the fears first. Then determine how you would proceed if you had no fears. Proceed in that manner to overcome those fears.

More and more I find myself using the “No Fear” mantra with my business clients. It gives them strength to power through their fears.

Back in the day, I would also say “beat” and the team would yell “White Station.” I wonder if Fred Smith, Chairman of FedEx, says “beat” and his CEOs yell “UPS” or “Brown” back?

Do You Hire Slow and Fire Fast?

Hire Slow and Fire Fast - #GetInSynk - Michael Synk - In-Synk Coaching

Yesterday, I was reminded of this great observation from Jim Collins in his book Good To Great, that the “great” companies hire slow and fire fast.

This came to me while facilitating a quarterly session for one of my favorite clients. Our sessions together are always productive and engaging and fun, but yesterday’s session was definitely more upbeat and enjoyable. The team was enjoying each other. As a result, the dialogue was especially productive. It was a  downright good time. It proved to be more motivating and confidence building than usual and especially more so than the last one.

Rather than assume it was just my superior facilitation and coaching skills, I took time to ponder what was different this time. We had two new staff members with us, so I assume that helped as fresh faces usually bring energy. But, I also noticed that one person was missing.  

A staff member who had been struggling with teamwork, communication, and delegation with her staff wasn’t there. Her performance and her staff’s performance had been suffering. She had been let go.

It was as if a burden had been lifted. Now, the staff members previously working under her weren’t afraid of engaging in the meeting. They became outspoken, and they could laugh at themselves instead of being defensive. It changed the tone of the entire meeting.

The leader of this organization had been delaying dealing with the situation for some time, for some legitimate reasons, to be sure. However, at the end of the day, we both agreed he should have moved faster on it.

Hire slow; fire fast. Such a wise statement.

Next time you have a nagging performance issue, refer back to this nugget. If you follow it, you just might just unleash some growth.

What Do You Say When Someone on Your Team Brings You a Problem?

What do you say when someone on your team brings you a problem? - Michael Synk - In-Synk Growth Coaching - #GetInSynk

Someone on your team brings you a problem. You probably don’t jump up and down with excitement, but how do you handle this when it happens? Are you grateful; do you say “thank you”? Or, do you shoot the messenger?

Choose the first option.

The first reason you should say “thank you” is that a problem is a gift. It’s something that can probably be solved to improve your company. Think of problems as opportunities. You want people to bring you problems. You do not want your team members to be discouraged. This leads to the second reason to be grateful for these opportunities.

The second reason you should say “thank you” is because, it means the “messenger” coming to you cares about your company. He/She is engaged. This person wants to improve things. You want people like this in your company.

The third reason you should say “thank you” is because if you don’t, people won’t bring up additional problems that need to be solved.

After saying “thank you”, make sure you truly listen, and then make sure the issue gets addressed. This doesn’t necessarily mean the problem must be addressed by you or the other person, but by those who can fix it.

Then, make sure to give updates on the progress.

When you do this, people will bring you more gifts. Remember, you now see problems as gifts. By addressing them, you unleash growth in so many different ways.

It all starts by saying “thank you.”

Four Ways to Get Return On Clarity

4 Ways to Get Return on Clarity by Michael Synk - In-Synk - #GetInSynk

I’ll bet you are familiar with ROI, Return On Investment, but are you familiar with ROC, Return On Clarity?

You experience ROC when you work on your complex business. You make it easy to understand for your customers, staff, vendors, and partners. Lots of opportunities exist to do this with your business or organization.

The obvious place to start is by creating an easy to understand strategic plan (I know just the person to help you create one of those with your team ;-).  A good One Page Strategic Plan (OPSP) sets the purpose, values, strategy, and direction for the company.  A good OPSP makes it easy for your team to enact.

You can also get a Return On Clarity by doing reviews or tune-ups of the various parts or departments of your business.  Cleaning up or refreshing your processes, eliminating unnecessary steps, and attacking the bottlenecks or choke points within your processes are parts of an effective tune-up. Here’s a little video I did on bottlenecks that should help you get the idea.

You can also get a ROC by doing a Talent Review.  When done effectively, you get a clear picture on who is performing and who isn’t. Therefore, you get a return by hiring better players and improving the players you already have.

Finally you can a Return On Clarity by doing a Cash Flow Tune Up. By looking at your Income Statement levers and Balance Sheet levers, you can achieve some instant clarity on how to improve your cash. Soon, I’ll be posting a video on my YouTube channel on Cash Flow Clarity. Subscribe to my channel be notified of new videos.

You see, there are lots of opportunities to increase your clarity. When you increase clarity, you unleash growth.

All of these are things a coach should be helping you with.  That’s what I do for my clients. Deliver a Return On Clarity.  It’s a great investment in the growth of your business.

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